Returns & Exchanges
At SERENEDE, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return window for items in their original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the items in their original packaging, ensuring all original hangtags and security seals remain intact to qualify for a refund.
Ship It Back
Print the provided prepaid shipping label and drop off your package at any authorized carrier location within 5 business days of your request.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing